With 24 hour nationwide* assistance available 365 days a year, mi-bike Roadside Assistance allows you to ride with peace of mind. We’re only a phone call away whenever you need us.
*Service area limits, exclusions and terms and conditions apply. Click here for full Terms & Conditions.
Flat batteries can occur. If you find yourself immobilised with a battery problem, we will attend to your motorcycle, test the battery for performance, jump start the flat battery or transport the motorcycle to the nearest authorised repairer if required (subject to the towing/transportation limits).
If your motorcycle runs out of fuel, we will provide sufficient fuel (to a maximum of 10 litres) for you to travel to the nearest available petrol station, or tow your motorcycle to the nearest petrol station up to 50 kilometres from the breakdown location. This service is limited to two (2) incidents per calendar year.
In the event the fuel in your motorcycle becomes frozen, the wrong fuel is added to the motorcycle, or if your fuel is polluted, towing to the nearest authorised repairer will be coordinated at your cost.
If you find yourself with a flat tyre, we will transport your motorcycle to an approved tyre outlet or authorised repairer up to 50 kilometres from breakdown location, whichever is the nearest.
If you lose your keys, we will provide all reasonable assistance (subject to proof of ownership shown) to:
- transport your motorcycle to the preferred repairer up to 50 kilometres from the breakdown location (we will not be responsible for any damage incurred, or for any repair costs that result from moving the motorcycle while it is locked. All additional costs are your responsibility.);
- arrange for the driver to retrieve the spare key, if this is more practical (a taxi limit of $80.00 (inc. GST) applies to this benefit).
If your motorcycle cannot be mobilised at the breakdown location and/or requires electronic diagnosis, we will deliver your motorcycle to an authorised repairer, or your preferred repairer up to 50 kilometres from breakdown location. If the breakdown has occurred after business hours, we will arrange for your motorcycle to be stored at a secure facility and delivered to the repairer the morning of next day. Please note that all additional towing costs are your responsibility.
If your motorcycle cannot be mobilised due to a breakdown and must be transported to the nearest authorised repairer, we will provide one taxi ride per incident, to a maximum value of $80.00 (incl GST) so you and your passenger can follow the tow truck to the repairer.
Following an accident, we will coordinate towing arrangements. If required, we will coordinate alternative transport to enable you to continue your journey. All accident towing and alternative transport costs are your responsibility. (Note that these costs, subject to the payment of any excess, may be recoverable from your insurance company under an appropriate insurance policy).
We will, at your cost, attend and recover your motorcycle from a bogged situation provided that reasonable and safe access is available to a conventional two wheel drive recovery vehicle and no other specialist equipment is necessary. All costs will be your responsibility.
If your motorcycle is immobilised by a breakdown, cannot be repaired the same day and you are more than 100 kilometres from your home, we will provide up to three (3) nights accommodation up to the value of $100.00 (inc. GST) per night (room cost only) should you decide to remain with your motorcycle while it is repaired locally, or if alternative transport is unavailable. Any amounts charged in excess of this limit will be at your cost. This benefit will stop once your motorcycle has been repaired.
In addition to the three (3) nights emergency accommodation, we will provide a rental vehicle for up to three (3) days up to the value of $100.00 (inc. GST) per day should your motorcycle be immobilised by a breakdown, cannot be repaired the same day and you are more than 100 kilometres from your home. Any amount charged in excess of this limit will be at your cost. You will be responsible for all fuel costs, toll charges, insurance excess reduction, excess kilometre charges, any traffic infringements, any relocation fees, any damage and any excess or insurance waivers on the rental vehicle. If you do not take up the option of emergency accommodation and elect to continue your journey whilst your motorcycle is being repaired, we will provide a rental vehicle for up to five (5) days up to the value of $100.00 (inc. GST) per day.
Should hotel accommodation or a rental vehicle be unavailable following the immobilisation of your motorcycle due to a breakdown, when the motorcycle cannot be repaired the same day and you are more than 100 kilometres from your home, we will transport you and your passenger to your home or to your intended destination. A benefit limit of $300.00 (inc. GST) applies per incident. Any amounts charged in excess of this will be at your cost.
Motorcycle relocation will be provided where your motorcycle has a breakdown more than 100 kilometres from your home. If you have left the motorcycle to continue your journey, motorcycle relocation will be provided to deliver the motorcycle, once repaired, to your home or intended destination (whichever is the nearest) where the distance between you and the selected authorised repairer is greater than 100 kilometres. A limit of $200.00 (inc. GST) applies to this benefit.